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Customer Testimonials
We think our customers are pretty special, part of the family. That's why we stay in touch, even after the job is done.
Once the job is complete Kramer & Sons contacts our customers by phone or by mail, even here with our website survey, to ensure that we have achieved the customer's #1 goal for us:
To Exceed, Rather Than Just Meet, Their Expectations
As part of the Kramer & Sons family of customers you can rest assured that your comments, praise and suggestions for improvement are heard and valued.
How do you know we're listening? Kramer & Sons scored an impressive 96% in Customer Relations in the independent 2006 Customer Satisfaction Survey conducted by Nexstar Network.
But don't take our word for it. Here are some comments from our customers:
"Mr. Julio Romero is an excellent technician, a very polite and nice man and I was happy to have him come into my home and do the repair work. Wish there were more like him!"
– J. Lane
"The technician was excellent, friendly, honest, sincere. Your company is a better one because he works for you. Your services are the best I have ever used."
– R. Semale
"Kramer & Sons is very reliable, knowledgeable and courteous. I have recommended them to others many times."
– Anonymous, Nexstar Customer Satisfaction Survey
"Kramer & Sons has handled several jobs for us, and we have been completely satisfied with their work in all respects."
– Anonymous, Nexstar Customer Satisfaction Survey
"They work around our schedule, not theirs. Parts are with them, not having to wait a couple of days to get parts."
– Anonymous, Nexstar Customer Satisfaction Survey
"Excellent service; trusted to provide good advice on options for repairs. Also appreciate quick response (scheduling of service call)."
– Anonymous, Nexstar Customer Satisfaction Survey
"Our calls were answered by prompt service. Technicians were always courteous and helpful."
– Anonymous, Nexstar Customer Satisfaction Survey
"Kramer & Sons is the best! Danilo is wonderful!"
– Anonymous, Nexstar Customer Satisfaction Survey
"I have used Kramer & Sons for many years and never would use anyone else. As you can see from the above grades, I am 100% pleased."
– Anonymous, Nexstar Customer Satisfaction Survey
"Kramer is the only plumbing service I consider when I need work."
– Anonymous, Nexstar Customer Satisfaction Survey
"Quality of work. Highly recommended. Do so regularly."
– Anonymous, Nexstar Customer Satisfaction Survey
"Keep up present business practices. Kramer Plumbing is a winner."
– Anonymous, Nexstar Customer Satisfaction Survey
"The technician who came to install my new garbage disposal was excellent. I am very satisfied with Kramer & Sons and I will recommend them to others every chance I can."
– H. Wolf
What Your Neighbors Are Saying...
"Keep up present business practices. Kramer Plumbing is a winner."
– Anonymous, Nexstar Customer Satisfaction Survey
Online Offers & Specials
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Mention this ad for $20.00 OFF Any Service Call.Tell your family and friends about your experience with us and when they use our services we'll send you a $50 check. Spread the word about Kramer & Sons and start earning your rewards today. Simply put your name and phone number on each certificate so you’ll receive proper credit. |
8805 Cooper Road Alexandria, Virginia 22309 • (703) 360-6400
Communities We Serve
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Alexandria VA |
Burke VA Fairfax City VA Falls Church VA |
Herndon VA Manassas VA McLean VA |
Springfield VA Vienna VA Woodbridge VA |