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(703) 360-6400
Serving Northern Virginia
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Customer Satisfaction Survey

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Office Staff Professionalism *



Office Staff Courteousness *



Office Staff Helpfulness *



Office Staff Cheerfulness *



Technician Professionalism *



Technician Appearance *



Technician Quality of Work *



Technician Cleanliness *



Were you contacted by the Customer Service Representative prior to the Technician's arrival? *

Did the Technician arrive within the scheduled time block? *

Did we keep you informed of the status of the Technician?

Please answer if the Technician did not arrive in the scheduled time block.
Were you given a complete explanation of the work, the options (if any) and price upfront before beginning the job? *

Do you feel you were given a fair value for the service provided? *

Would you recommend Kramer & Sons to your friends and family? *

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