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We think our customers are pretty special, part of the family. That's why we stay in touch, even after the job is done.
Once the job is complete Kramer & Sons contacts our customers by phone or by mail, even here with our website survey, to ensure that we have achieved the customer's #1 goal for us:
To Exceed, Rather Than Just Meet, Their Expectations
As part of the Kramer & Sons family of customers you can rest assured that your comments, praise and suggestions for improvement are heard and valued.
How do you know we're listening? Kramer & Sons scored an impressive 96% in Customer Relations in the independent 2006 Customer Satisfaction Survey conducted by Nexstar Network.
But don't take our word for it. Here are some comments from our customers:
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"Keep up present business practices. Kramer Plumbing is a winner." – Anonymous, Nexstar Customer Satisfaction Survey |
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"Quality of work. Highly recommended. Do so regularly." – Anonymous, Nexstar Customer Satisfaction Survey |
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"Kramer is the only plumbing service I consider when I need work." – Anonymous, Nexstar Customer Satisfaction Survey |
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"I have used Kramer & Sons for many years and never would use anyone else. As you can see from the above grades, I am 100% pleased." – Anonymous, Nexstar Customer Satisfaction Survey |
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"Kramer & Sons is the best! Danilo is wonderful!" – Anonymous, Nexstar Customer Satisfaction Survey |
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"Our calls were answered by prompt service. Technicians were always courteous and helpful." – Anonymous, Nexstar Customer Satisfaction Survey |
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"Excellent service; trusted to provide good advice on options for repairs. Also appreciate quick response (scheduling of service call)." – Anonymous, Nexstar Customer Satisfaction Survey |
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"We have always been very satisfied with the work done for us by Kramer & Sons." – Anonymous, Nexstar Customer Satisfaction Survey |
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"They work around our schedule, not theirs. Parts are with them, not having to wait a couple of days to get parts." – Anonymous, Nexstar Customer Satisfaction Survey |
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"Kramer & Sons has handled several jobs for us, and we have been completely satisfied with their work in all respects." – Anonymous, Nexstar Customer Satisfaction Survey |
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"Kramer & Sons is very reliable, knowledgeable and courteous. I have recommended them to others many times." – Anonymous, Nexstar Customer Satisfaction Survey |
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"The technician was excellent, friendly, honest, sincere. Your company is a better one because he works for you. Your services are the best I have ever used." – R. Semale |
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"Mr. Julio Romero is an excellent technician, a very polite and nice man and I was happy to have him come into my home and do the repair work. Wish there were more like him!" – J. Lane |
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"The technician who came to install my new garbage disposal was excellent. I am very satisfied with Kramer & Sons and I will recommend them to others every chance I can." – H. Wolf |
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