Frequently Asked Questions
Answers From Your Alexandria Plumbing & HVAC Specialists
How do you protect my home? And what is the "Mess Free or No Fee" Guarantee?
- Security - All applicants at Kramer & Sons Plumbing Services, Inc. are subjected to drug testing and criminal background checks as part of our screening process. When our Service Technician arrives at your door expect to see him in full company uniform, ready to present you with his business card. For added peace of mind, we instruct our Service Technicians to park the company vehicle where it is readily visible, so you know who is at your door.
- Property Protection - A Kramer & Sons Plumbing Services, Inc. Service Technician will arrive ready to protect your home with rubber gloves, shoe covers, drop cloths, vacuum cleaners and cleaning supplies. With our "Mess Free or No Fee" Guarantee. You won't pay until the work area is as clean as we found it, guaranteed!
- Training - Kramer & Sons Plumbing Services, Inc. constantly invests in continuing and advanced education and training for our Service Technicians. Educated employees have the technical skills to professionally complete the work and the customer service skills to demonstrate the highest level of respect for you and your property.
How long has Kramer & Sons Plumbing Services, Inc. been in business?
Kramer & Sons Plumbing Services, Inc. was founded in 1989 by Martin & Pamela Kramer. We began as a family owned and operated business and have remained so up to today with Seth Kramer, the youngest son, now the Service Manager.
Are you licensed and insured?
Yes & Yes! We are a licensed Class A contractor through the State of
Virginia and maintain business licenses in all localities in which we
provide services. As required, we carry Workers Compensation, General
Liability, Auto and Property insurance.
Please feel free to contact our office if you would like our State of Virginia
Contractor license number or the business license number for your locality.
We would also be happy to provide a Certificate of Coverage for both our
Workers Compensation and General Liability insurance if requested.
What are your service hours and service area?
Our phones are staffed by Kramer & Sons Plumbing Services, Inc. employees Monday thru Friday,
6:30am-5:00pm. Whether to schedule a service call, ask a question or make
a suggestion; you will always reach a real person ready to take care of
your needs.
If you would like to make an appointment for regular service, during or
after business hours, click our "Schedule An Appointment" icon
above and our staff will confirm your appointment when we reopen.
In case of emergency after-hours, our phone system will allow you to page
a Service Technician who will contact you immediately to arrange service.
Kramer & Sons Plumbing Services, Inc. presently serves Fairfax County, Fairfax City, Arlington
County, City of Alexandria, City of Falls Church, Town of Vienna &
Prince William County (Dale City, Woodbridge, Dumfries, Manassas).
Do you offer warranties?
It is always our goal to ensure your complete satisfaction on our first
visit. However, you can rest assured that your investment is protected.
Our warranties and our long history can put your mind at ease that we
will be here to take care of any concerns you may have.
New Installations
Many of the heating,
cooling, and plumbing products we install have a lifetime manufacturer's warranty
- 1 Year Minimum Parts Warranty
- 1 Year Labor Warranty
Water Heaters
- 6 -10 Years Tank & Parts
- 1 Year Labor
- Repairs
- 1 Year Parts
- 1 Year Labor
Drain Cleaning
- 30 Days
Underground Water Service or Sewer Replacement
- 5 Year Warranty
- Water Service or Sewer Repair
- 1 Year Warranty
What is flat-rate pricing?
Flat Rate Pricing is the equivalent of Up Front Pricing. "Up Front"
as in "before," not "after the fact." No unpleasant
surprises.
A Kramer & Sons Plumbing Services, Inc. technician will perform a thorough inspection of the
job, provide you with any options and the full price before any work begins.
You approve the price before we do the work. You will never have to wonder
"Are they using any extra materials?"; "What if they take
longer than expected?"; "Are there any hidden charges or surprises
at the end?". The price you approve is the price you are charged.
The Flat Rate pricing approach also means that customers all pay the same
fair price for the same service. The guy across the street won't get a
better deal because he's a more aggressive negotiator than you are.
It's a concept most people are familiar with in other aspect of their lives.
Doctors, Dentists, even Restaurants use a form of Flat Rate Pricing. Have
you ever been to restaurant, ordered without knowing the cost and received
a bill for the steak, potatoes, green beans, rolls and salad separately,
plus the labor to prep and cook your meal? No, me either.
VS "Time & Material" With the conventional "time and
material" approach you won't know what the charge will be until the
work has been completed. Yes, a company can quote a price based on T&M
before doing any work, but it's only a best guess estimate. If they guess
wrong, you pay more.
Speaking of guessing, we can only provide estimates in person. Kramer & Sons Plumbing Services, Inc.
staff can't, and won't try, to guess how much your work will cost you
over the phone.
Have questions we didn't cover above? Just give us a call at (703) 454-5790 for more information.